1. Eligibility for Return: Customers can return any unworn, unwashed, and undamaged clothing items within 30 days of the purchase date.
2. Return Process: To initiate a return, customers must contact customer service either by email to request a return authorization. The customer will then receive instructions on how to return the item.
3. Condition of Returned Items: Returned items will be inspected upon receipt. If the items meet the eligibility criteria mentioned above, a refund will be issued to the original payment method within a maximum of 7-10 business days.
4. Exclusions: The following items are not eligible for return:
- Undergarments and swimwear
- Items marked as final sale
- Items that have been altered or customized
5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on the part of the clothing brand.
6. Refund Options: Customers can choose to receive a refund to their original payment method or opt for store credit, which may include an additional incentive such as a discount on their next purchase.
7. Exchange Policy: Customers can opt for an exchange instead of a refund if they prefer a different size or color of the same item. The exchange will be processed once the returned item is received and inspected.
8. International Returns: For international returns, customers are responsible for both return shipping costs and any applicable customs fees or taxes.
9. Customer Satisfaction Guarantee: The clothing brand stands behind the quality of its products and offers a satisfaction guarantee. If customers are not satisfied with their purchase for any reason, they can contact customer service for assistance.